Using data to create incredible customer experiences
Data can help you to deliver a powerful, personalised and persuasive customer experience. It’s easy to access all of the data you need – your customers, your supply chain and your company are all generating huge amounts every day. The challenge lies in extracting the critical insights from all of that background noise.
This is where Clade can help. We start by getting to know you – the way you work, your vision and your goals. Then, when we have collected, processed, analysed and correlated all of the relevant data, we can tailor it to your unique business needs. You’ll find it’s a very effective way of driving your efficiency, your productivity and your future success.
Data Preparation and Consolidation
The data used for business intelligence is drawn from a mix of custom-built, on premise and cloud-based applications along with external sources. It must then be cleaned, transformed and consolidated into a single source. At Clade we have extensive experience in this process – and we understand that this stage is critical to the quality of the analysis and subsequent company-wide reports.
Data Discovery and Visualisation
Data discovery enables you to extract the most relevant insights and information by searching for patterns or specifics. Data visualisation presents these insights visually so that you can identify trends and patterns at a glance. Interactive visualisation tools also allow you to drill down into the charts and graphs for more detail and to answer specific questions. Traditional business intelligence may identify broad trends such as a dip in sales in particular stores. Data discovery and visualisation tools tell the complete story – for example, if roadworks will cause traffic to be diverted away from a store for the next two weeks you’ll know about it early enough to take steps to mitigate the impact.
Clade’s highly-experienced team of business intelligence and data scientist consultants can ensure you have continuous access to the data you need for optimal decision making.
A business dashboard displays your organisation’s key performance indicators as an easy-to-read visual display so that you can manage performance in real-time. Operational, strategic and analytical dashboards each fulfil a specific purpose. We work in close collaboration to ensure the dashboards we create are tailored to your audience and specific requirements.
A vast amount of data is pouring in from multiple sources – and businesses must face the growing challenge of harnessing its potential. With our help, our clients can gain critical insights from big data and apply them to achieve competitive advantage.
Clade partners with leading vendors Microsoft and Sisense to provide state-of-the-art business intelligence solutions.
Sisense simplifies business analytics for complex data by providing a complete solution for preparing, analysing and visualizing big or disparate datasets. Powered by its unique In-Chip™ and Single Stack™ technologies Sisense delivers unmatched performance, agility and value, eliminating much of the costly data preparation traditionally needed with business analytics tools. It also allows you to analyse and visualise large, disparate data sets without IT resources.
Power BI dashboards provide a 360-degree view your most important metrics which are updated in real time. They are available on all of your devices and, with one click, you can drill down into the data for answers to specific questions.
Fullerton Health Corporate Services' mission is to be the Claims Manager and Emergency Assistance provider of choice in Australia.
Since 2008 Clade has been working with Fullerton Health Corporate Services to transition the company from a small local operation to a regional insurance administrator based on strong IT and reporting capabilities.
The core IT platform was developed using Microsoft Dynamics CRM, SharePoint and Business Intelligence solution Sisense and has been enhanced with the additional of new modules and extensive web based capability. Today, still working in close collaboration, Clade develops and implements a wide programme of new features to ensure that the company keeps pace with its growing and evolving business.
Suite 201 Level 2, 84 Pitt Street
Sydney NSW 2000 Australia
02 8059 7100