Business Applications

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Innovative applications to transform the way you do business

Creating a positive customer experience is a key challenge. An effective engagement strategy encompasses every aspect of your business and delivers relevant and engaging interactions at every touch point. At Clade we draw on the latest insights into customer engagement and retention to create innovative solutions that deliver exceptional customer experiences. We deploy business applications with surprising speed by leveraging the pre-built, configurable functionality and highly flexible, service-oriented architecture of Microsoft’s cutting-edge Microsoft Dynamics 365 platform. But what sets us apart is our down-to-earth and collaborative approach, working closely with our clients to drive their business success.

Our Offerings

Engage more effectively with your customers

The ability to track interactions with customers, prospects, vendors and partners can transform the way you do business. When you have sound insight into these relationships you can streamline marketing and sales processes, improve customer and prospect profiling, provide better customer service, achieve higher close rates, develop more opportunities to cross-sell and up-sell as you boost your marketing ROI. 

Clade’s full Dynamics 365 implementation service covers everything from reselling the software, initial consultancy, bespoke development and customisation to staff training and ongoing support.

A platform to build rapid applications

In today’s dynamic business environment companies must multiple relationships not just those with their customers. Microsoft Dynamics CRM has evolved to meet this need. Microsoft Dynamics CRM can be shaped to meet your precise needs. It can operate on-site or in the cloud and can easily be modified to support your specific business requirements. The platform integrates seamlessly with other critical systems and also mitigates much of the cost and complexity of traditional custom development options.

At Clade we use Microsoft Dynamics CRM as a true XRM platform to build rich and flexible applications such as managing relationships, tracking interactions and automating business processes – whatever our clients need to provide the most engaging customer experiences.

Store, organise, share, and access information from almost any device, at any time

Microsoft SharePoint improves organisational effectiveness by providing a unified suite of enterprise-scale applications for document management, records management, content management and workflow. By managing content and business processes at every level it simplifies collaboration throughout the organisation and supports fact-based decision making.

Our solutions can jumpstart your SharePoint project focusing on what really matter to you. We extend the platform to meet your specific business needs and also to make it easier for you to take advantage of opportunities as they arise. Our full-range service includes design and support, development, websites and intranets.

Building solutions that connect businesses with customers

Technology challenges are no longer limited to the IT department. We produce more effective results by taking a holistic approach – considering the interactions between every facets of the business as we develop innovative applications.

We use cloud platforms and leading automation technologies to build secure, scalable and elastic applications. Our software teams work closely with clients, designers and integration experts to create workable, innovative apps to make the most of the evolving ecosystem of web, mobile, data and sensor devices. And our architects, strategists and designers have the skill and expertise to create customer experiences that will bring benefits over the long term.

Our Approach

We begin by taking the time to understand your organisation – where you are now and where you want to go. We then assemble the team of consultants with the knowledge and expertise to help you achieve your goals.

Our agile approach is perfectly served by the DevOps philosophy – that business teams, development teams and the operations organisation should engage in a continuous process of collaboration to ensure that the best solutions are available on time and run without disruption. The focus is automation, cultural change and an organisational structure that is simple and easy to navigate.

Our Process

Fullerton Health Corporate Services' mission is to be the Claims Manager and Emergency Assistance provider of choice in Australia.

Since 2008 Clade has been working with Fullerton Health Corporate Services to transition the company from a small local operation to a regional insurance administrator based on strong IT and reporting capabilities.

The core IT platform was developed using Microsoft Dynamics CRM and SharePoint and has been enhanced with the additional of new modules and extensive web based capability. Today, still working in close collaboration, Clade develops and implements a wide programme of new features to ensure that the company keeps pace with its growing and evolving business.


Suite 201 Level 2, 84 Pitt Street
Sydney NSW 2000 Australia

02 9053 4869